Contact us
Looking for support or a personalized proposal?
Get in touch with the Fotosmile team, we are ready to support your business and meet your needs.
Contact area
Whether you represent a company interested in integrating our technological solutions or a visitor seeking assistance with your memories, the Fotosmile team is at your full disposal to provide rapid, professional, and dedicated support.
To ensure the most efficient response, please select the section below that best matches your specific needs.
For business partners
Are you interested in our photo and video solutions? Contact us for a personalized consultation and discover how to optimize your visitors’ experience with our patented technology.
Faq
Did you visit one of our partner parks or museums and are having trouble accessing your photo or video? We are here to help.
Before filling out the form, please check our Frequently Asked Questions (FAQ): you might find a quick solution to your issue right away.
How do I use the Fotosmile app?
The app was developed for iOS and Android devices. After downloading it, when you launch the app, scan the QR code with your camera. This will allow you to download the purchased content.
What can I do with downloaded content?
You can save content directly to your device’s gallery and share your emotions with whoever you want.
How can I view my downloaded file gallery?
To access the gallery, simply select “My Gallery” from the drop-down menu.
How can I keep content indefinitely?
When the app upgrades, there’s a high risk that content downloaded to the app gallery will be lost. For this reason, it’s important to always save digital products to your device’s gallery, so you can keep them indefinitely.
How long can I download content?
Scanable codes have a variable validity period, indicated on the purchase ticket. For more information, contact the store.
What can I do if the app isn't working?
You can check that your device is properly connected to the internet and make sure you scanned the code correctly and that it hasn’t expired.
If you encounter any issues, you can contact our dedicated technical support team at europe-info@fotosmile.com.
What can I do if AR+ isn't working?
Make sure the product you purchased includes the Augmented Reality service; this will be indicated on your receipt. To experience the Augmented Reality effect, scan the code, download the content, and have fun framing your printed photo. If you encounter any issues, you can contact our dedicated technical support team at europe-info@fotosmile.com.
For private guests
Please fill out the form, indicating the date and location of your visit: our support team will take care of retrieving your special moment as soon as possible.
